Support
Need help with Panful? Check the answers below, or email support@panful.app and we'll get back to you.
I forgot my password
On the sign-in screen, enter your email and choose Forgot password. We'll email you a code to reset it.
How do I add a recipe card?
Tap + then Scan recipe card. Use Scan both sides to photograph the front and back, or pick photos from your library. Check the recipe, then tap Save.
Why was my card found instantly?
If the card has a recipe code and someone has scanned that card before, Panful already knows the recipe and only uses your photos. New cards take up to a minute to read.
How does Send to Notes work?
Apple doesn't let apps add notes directly, so Panful uses a small Shortcut. The first time you tap Send to Notes, the app shows you how to make it. It's two actions and takes about a minute.
How do I share a collection or shopping list?
Open the collection and tap Share collection, or open your shopping list and tap Share list. The other person scans the QR code with their camera, or you can AirDrop the invite. Up to six people can share each one. Tap New QR code at any time to stop old invites working.
How do I turn on the food diary?
Open the Plan tab and tap Start tracking, then set your targets. In Add food, describe what you ate in your own words and Panful estimates each item. Check the numbers before you save. Choose gentle mode to hide calories.
My shopping list isn't syncing
Make sure you're signed in to the same account on both devices and have an internet connection. Pull down on the list to sync straight away. Changes made offline sync when you're back online.
How do I delete my account?
In the app, open Settings Delete account. This permanently deletes your account, meals, photos, shopping list, food diary and the collections you made, and removes you from anything shared with you.
Still stuck?
Email support@panful.app and a real person will reply.